Shipping and Delivery Policy

At CaseGrand, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping and delivery policy to understand how we handle your orders.

1. Order Processing Time

  • Processing Time: All orders are processed and shipped within 24-48 hours of order confirmation.
  • Business Days: Please note that processing times are based on business days (Monday to Saturday), excluding public holidays.

2. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically occurs within 3-7 business days from the date of shipment, depending on your location.
  • Express Shipping: If you choose express shipping at checkout, your order will be delivered within 2-5 business days after shipment.

3. Shipping Costs

  • Standard Shipping: Shipping costs for standard shipping will be calculated at checkout based on your location and order size.
  • Express Shipping: Additional charges apply for express shipping and will be reflected at checkout.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation message on your Whatsapp number with a tracking number and a link to track your package online.

5. Shipping Destinations

  • We currently ship to locations within Pan India. If you are placing an order from outside these areas, please contact our customer service for more information.

6. Shipping Delays

  • While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances (e.g., weather conditions, carrier delays). In such cases, we will keep you informed and work to resolve any issues as quickly as possible.

7. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange for re-shipment. If you want to report issues related to your undelivered shipments or raise any compliant regarding the delivery agent, you may contact our customer support team on Whatsapp +91 9311131480

Thank you for choosing CaseGrand. We are dedicated to providing you with prompt and reliable delivery services. If you have any questions or need assistance with your order, please do not hesitate to contact us.