Replacement and Return Policy

At CaseGrand, we strive to ensure that you are completely satisfied with your purchase. If there is an issue with your purchase like quality of the product, defective product or anything, we offer a straightforward replacement and return after investigating and quality check of the product.

Below are important pointer for our return/replacement policy. Please read carefully before placing your order. Customers can reach out to us at 9311 131 480 (WhatsApp Only).

1. Eligibility for Refunds and Replacements

  • Time Frame: To be eligible for a refund or replacement, you must report any issues with your product within 24 hours of delivery.
  • Proof Requirement: An unboxing video is required as proof to process any refund or replacement request. This video must clearly show the condition of the product as it is being unboxed.

2. Refund and Replacement Process

  • Reporting: Once you notice an issue with the product, please contact our customer service team immediately and provide the necessary details along with the unboxing video.
  • Product Return: After your request is approved, you will be instructed on how to return the product. The product must be returned in its original condition, along with any accessories or packaging.
  • Quality Check: Upon receiving the returned product, we will conduct a quality check to verify the issue reported.
  • Refund/Replacement:
    • If the product passes the quality check and the issue is confirmed, we will proceed with the refund or replacement as per your preference.
    • Refunds will be processed to the original payment method within 5-7 business days.
    • Replacements will be dispatched promptly once the issue is confirmed.

3. Exceptions

  • Products damaged due to misuse or improper handling by the customer are not eligible for refund or replacement.
  • Any request made after the 24-hour window will not be considered for a refund or replacement.

Thank you for shopping with CaseGrand. Your satisfaction is our priority, and we are committed to resolving any issues with your order as swiftly as possible.